Policies

  Booking & Appointments​

• Online Booking: All appointments must be booked through our online system. Be sure to select the correct stylist and service.

• Appointment Confirmation: You’ll receive a confirmation by text or email once your appointment is approved. If you don’t receive one within 24 hours, please reach out.

• Late Arrivals: Clients arriving more than 10 minutes late may need to reschedule, depending on stylist availability.

 Cancellations & No-Shows 

• Cancellations: We require at least 24–48 hours’ notice for cancellations or reschedules.

• No-Shows: Missing your appointment without notice will result in a charge of up to 50% of the service total and may limit future bookings.

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  Payments

• We accept credit/debit cards, Apple Pay, and cash. Gratuity is appreciated but never expected.

• Payment is due at the time of service.

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  Redo & Satisfaction Guarantee

• If you're not satisfied with your hair, please contact us within 5 days of your appointment so we can make it right.

• Redos are offered at the stylist’s discretion and do not cover changes of mind.

 Children & Extra Guests

• For your safety and relaxation, please do not bring children or extra guests unless they are being serviced.

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 Product Refunds

• Unopened retail products may be returned or exchanged within 7 days of purchase with a receipt.

• Opened or used products are non-refundable.